Shipping & Delivery
We process every order as quickly as possible and send you a track & trace link as soon as your parcel is on its way. On this page you will find everything about shipping destinations, shipping costs, delivery times and how we get your order to you.
Where we ship to
Within the EU: the Netherlands, Belgium, Germany, Austria, France, Italy, Spain, Ireland, Denmark, Sweden, Croatia, Slovenia, Bulgaria and Greece.
Outside the EU: the United Kingdom and Switzerland.
Is your country not listed? Click the chat button in the bottom right and we will look at the options together.
Shipping costs
Within the EU, shipping is free from €50. Below €50 we charge €3.95. No fine print, no surprises at checkout.
To the United Kingdom and Switzerland we charge a flat rate of €19.95 per order. There is no free shipping threshold for those destinations.
Delivery times
We have two types of delivery:
- Dutch stock: when your size is available in the Netherlands, you usually receive your order within 1 to 2 working days in the Netherlands. To Belgium it takes around 7 working days on average. For the other countries the delivery time varies by destination.
- Exclusive colours, less common sizes and pre-orders: these items are made specially for you and shipped from our atelier. The expected delivery time is around 7 working days on average.
Would you like to know whether your size can still be shipped from the Netherlands today? Click the chat button in the bottom right. We will check what is in stock straight away.
Shipping partner
Within the Netherlands and Belgium we ship quickly and insured with PostNL.
To other countries the carrier varies by destination. You can see which carrier delivers your parcel in the tracking link you receive from us.
Track & Trace
As soon as your parcel has been shipped, you automatically receive an email with your track & trace code. That way you know exactly when your order will arrive.
Exchanges
Need a different size? We send you the right size free of charge. This applies in every country we ship to and regardless of the order value. Register your exchange through our customer portal: account.novyre.nl.
Returns
You have 14 days to decide whether you are completely happy. You arrange a return easily through our customer portal: account.novyre.nl.
In the portal you indicate whether you want to exchange for a different size or return the item. Conditions:
- items must be unworn, unwashed and undamaged;
- with all labels still attached;
- in the original packaging.
Return postage is at your own expense, unless there has been an incorrect delivery or a faulty product. You always send your return to our Dutch return address in Tilburg, never abroad. Your return only counts once the parcel has actually arrived there, so choose a shipping method with track & trace. Read more on our Exchanges & Returns page.
Need help?
Unsure about your size, questions about your order, or stuck somewhere? Click the chat button in the bottom right, email us at info@novyre.nl or send a DM to @novyre.nl on Instagram. We reply quickly and help you personally.
