Frequently Asked Questions

1. Choose the product you want and select size and colour.
2. Add it to your basket.
3. Fill in your shipping and payment details.
4. Confirm your order - you will receive a confirmation email straight away.

We process everything quickly. Want to change something? Email us straight away at info@novyre.nl or use the chat button. If your order is already on its way, changes are unfortunately no longer possible.

You always receive a confirmation by email. No email received? Check your spam folder or contact us.

Within the EU: the Netherlands, Belgium, Germany, Austria, France, Italy, Spain, Ireland, Denmark, Sweden, Croatia, Slovenia, Bulgaria and Greece.

Outside the EU: the United Kingdom and Switzerland.

Is your country not listed? Click the chat button in the bottom right and we will look at the options together.

Within the EU, shipping is free from €50. Below €50 we charge €3.95. To the United Kingdom and Switzerland a flat rate of €19.95 per order applies, with no free shipping threshold. No fine print.

• Dutch stock: Netherlands 1 to 2 working days, Belgium around 7 working days on average. For the other countries the delivery time varies by destination.
• Exclusive colours & pre-orders: around 7 working days on average.

You receive a track & trace as soon as your parcel has been shipped.

Within the Netherlands and Belgium we ship quickly and insured with PostNL. To other countries the carrier varies by destination; you can see which carrier delivers your parcel in the tracking link you receive from us.

Register your return through our customer portal: account.novyre.nl. You have 14 days to change your mind after receiving your order. You always send your return to our Dutch return address in Tilburg; that postage is at your own expense. Read more on our Exchanges & Returns page.

After we receive and check your return, we transfer the amount within 7 working days, using the same payment method.

Yes, and an exchange is actually our preference. Need a different size? We send you the right size free of charge. This applies in every country we ship to and regardless of the order value. Register your exchange at account.novyre.nl.

Our collection is available in a wide size range. Check the size chart on the product page for your perfect fit. For our bras you will also find a size advice tool.

Our bras are seamlessly knitted from a nylon and elastane blend; the composition differs per model. You will find the exact composition of each product on its product page under Material & Fit. Comfortable, breathable and long-lasting.

Yes. We work with small ateliers, produce deliberately and use materials that keep their shape and last.

Which payment methods you see depends on the country you order from. At checkout you see exactly what is available to you. Available almost everywhere:

• Credit card (Visa, MasterCard, AMEX)
• PayPal
• Apple Pay / Google Pay

Local methods are added per country, such as iDEAL in the Netherlands and Klarna (pay later) in the Netherlands and Belgium.

Absolutely. You pay through trusted providers and your data is secured with SSL encryption.

• Chat: via the button in the bottom right of the website
• Email: info@novyre.nl
• Instagram: @novyre.nl

We usually reply within a few hours and at the latest within 24 hours on working days.