General Terms and Conditions

Last updated: 25 May 2026

At Novyre we like clarity and service. Clear agreements, without the small print. These general terms and conditions apply to every order placed via www.novyre.nl. By placing an order you agree to these terms.

Article 1 - Definitions

In these terms and conditions we mean by:

• Cooling-off period: the period of 14 days within which you may withdraw from your order without giving a reason, unless a statutory exception applies.
• Consumer: you as the customer, when you place an order for private use and are not acting in a business capacity.
• Day: a calendar day.
• Right of withdrawal: your statutory right to cancel and return an online purchase within the cooling-off period, unless a statutory exception applies.
• Hygiene seal: a seal, sticker, protective strip, label, packaging or other seal which shows that a product has not been worn, used or compromised for reasons of hygiene.
• Novyre: the trader, seller and webshop at www.novyre.nl, part of I3art.
• Distance contract: a contract concluded via the webshop, by e-mail or by another means of distance communication.
• Product: any item offered via Novyre, including lingerie, bras, briefs, thongs, shapewear, swimwear, sportswear, accessories and other fashion items.
• Returns portal: the online environment at account.novyre.nl where you can register a return.

Article 2 - Who we are

Novyre (part of I3art)
Steenselerf 6
5035 HZ Tilburg
The Netherlands

• E-mail: info@novyre.nl
• Website: www.novyre.nl
• Instagram: @novyre.nl
• KvK number: 78578426

Article 3 - When these terms apply

1. These general terms and conditions apply to every offer made by Novyre and to every order placed via our webshop.
2. You can view, save and print these terms before placing your order.
3. If a provision of these terms proves to be invalid or unenforceable, the remaining provisions continue to apply in full.
4. We may amend these terms. The terms that applied at the moment you placed your order apply to that order.
5. Deviations from these terms are only valid if we have agreed them with you in writing or by e-mail.

Article 4 - Our offer

1. We describe our products as clearly and honestly as possible.
2. Product photos are representative. Colours, textures and fits may differ slightly in reality due to screen settings, photography, lighting or production batches.
3. Size charts, size advice and fit information are intended to help you choose as well as possible.
4. We state temporary promotions, discount codes, bundles, sales and other offers as clearly as possible.
5. For while-stocks-last, sale, final sale or clearance items the following applies: once they are gone, they are gone. You also retain your statutory rights on sale items, unless a statutory exception applies.
6. An obvious error in a price, text, stock level, discount or product information does not bind us. If there is a manifest error, we will contact you.
7. Our expected delivery times are: Dutch stock usually 1 to 2 working days; exclusive colours, pre-orders or products from an international fulfilment partner usually approximately 7 working days.
8. The stated delivery times are indicative, unless we expressly state otherwise.
9. We ship within the Netherlands and Belgium with PostNL.
10. You do not pay any unexpected import duties or additional VAT on delivery.

Article 5 - Your order

1. Your order is final as soon as you have placed it and payment has been completed successfully.
2. After your order you will receive a confirmation by e-mail.
3. Please check your details carefully before you order. You are responsible for entering your name, address, e-mail address, telephone number and other order details correctly.
4. Would you like to change something after placing your order? Then e-mail us as soon as possible at info@novyre.nl.
5. If your order has not yet been processed or dispatched, we will gladly look at what is possible.
6. If a parcel cannot be delivered properly because of an error in the address or another cause attributable to you, additional shipping costs may be at your expense.

Article 6 - Payment

1. All prices on our website are in euros and include VAT, unless stated otherwise.
2. Shipping is free from €50. Below €50 we charge €3,95. We show any additional costs before you complete your order.
3. You can pay using the payment methods offered at checkout.
4. We are not obliged to deliver an order as long as payment has not been received in full.
5. Discount codes cannot be applied retroactively to orders that have already been placed and are not automatically combinable, unless this is clearly stated with the promotion.

Article 7 - Delivery

1. We do our best to dispatch your order as quickly as possible.
2. Products from Dutch stock are usually delivered within 1 to 2 working days.
3. Exclusive colours, pre-orders or products shipped via an international fulfilment partner are usually delivered within approximately 7 working days.
4. A delivery can sometimes be delayed by busy periods, transport, customs, weather conditions or circumstances at the carrier.
5. You will receive a track & trace as soon as your parcel has been dispatched.
6. The risk of damage or loss passes to you as soon as you, or someone on your behalf, has taken receipt of the parcel.
7. If a parcel is presented visibly damaged, we advise you to report this to the carrier immediately and to send us photos as soon as possible.

Article 8 - Right of withdrawal

1. With an online purchase you have a 14-day cooling-off period.
2. The cooling-off period starts on the day after you, or someone on your behalf, received the product.
3. If your order consists of several products that are delivered separately, the cooling-off period starts on the day after you received the last product.
4. Within the cooling-off period you may withdraw from the order without giving a reason, unless a statutory exception applies.
5. Would you like to exercise your right of withdrawal? Then register your return within 14 days of receipt at account.novyre.nl.
6. After registering your return you have a further 14 days to send the product back.
7. You may assess a product in the same way as you would be allowed to in a physical shop. You may therefore inspect and try on the product carefully, but not actually wear or use it.
8. If you use a product more than is necessary to assess it, we may charge you for the diminished value.
9. Returns can always be made via our Dutch returns address.

Article 9 - Trying on, hygiene and seals

1. Clothing may be tried on carefully, as long as the product remains clean, unworn, unwashed, undamaged and complete.
2. Labels, tags, protective strips, hygiene seals and packaging must remain intact as far as possible.
3. For products that are not suitable to be returned for reasons of hygiene or health protection, the right of withdrawal may lapse as soon as the hygiene seal has been broken after delivery. This applies among other things to briefs, thongs, tights, certain shapewear, swimwear and lingerie products with a hygiene seal.
4. A product can only be accepted as a return if it is unworn, unwashed, clean, undamaged and complete, contains no odours or stains and, where applicable, has an intact hygiene seal.
5. Bras and other fit-critical items may be tried on carefully. They may not be worn throughout the day or used during sport.
6. If a product shows signs of use, we may refuse the return or apply a deduction for diminished value.

Article 10 - Returns procedure

1. A return must always be registered in advance via our returns portal: account.novyre.nl.
2. After registering you will receive the correct return instructions and the returns address.
3. Never send a return back without registering it in advance.
4. Pack the product carefully.
5. Always keep your proof of postage and track & trace code until your return has been fully processed.
6. A return only counts as received once the parcel has actually been received by Novyre at the returns address provided.
7. Delivery to a parcel machine, parcel point, collection point, post point, service point, parcel locker or depot does not count as receipt by Novyre.

Article 11 - Returns address, parcel machines and collection points

1. Return shipments must be sent directly to the returns address provided by Novyre.
2. Do not use a parcel machine, parcel locker, parcel point, collection point, post point, service point or depot as the delivery location for your return.
3. We cannot process returns sent to these locations as a correct return shipment.
4. Novyre is not obliged to collect return shipments from such locations.
5. If you deviate from our return instructions, any delay, failed delivery, return to sender, loss or additional handling is at your expense and risk.
6. The return shipment remains at your risk until it has actually been received at the returns address we have provided.

Article 12 - Return costs

1. Return costs are at your own expense, unless we state otherwise in writing.
2. If you choose a carrier or shipping method yourself, you are responsible for correct addressing and traceability.
3. We always advise using a shipping method with track & trace.
4. In the case of an incorrect delivery or a demonstrably defective product, we assess whether the return costs will be reimbursed by Novyre.
5. For exchanges we cover the shipping costs of the new item.

Article 13 - Refund after a return

1. As soon as your return has been received and checked by us, we process your refund as quickly as possible.
2. We aim to refund the amount within 7 working days of processing the return.
3. By law we may wait to refund until we have received the product or until you have demonstrated that you have sent the product back correctly.
4. If you return the entire order and the return meets the conditions, we refund the purchase amount.
5. Refunds are made via the same payment method you used to pay, unless we agree otherwise together.
6. In the event of diminished value, damage, signs of use, missing parts or a broken hygiene seal, we may offset this against the amount to be refunded.

Article 14 - Exchanges

1. We are happy to help you exchange for another size, colour or variant.
2. An exchange is possible as long as the product meets our return conditions.
3. An exchange is an additional service and does not limit your statutory rights.
4. If the desired exchange product is not in stock, we will look for a suitable solution together.
5. Where there are price differences between products, an additional payment or a refund may be necessary.

Article 15 - Sale, final sale and clearance

1. For sale, final sale, while-stocks-last or clearance items the same statutory consumer rights apply as for regular products, unless a statutory exception applies.
2. For hygiene products the right of withdrawal may lapse as soon as the hygiene seal has been broken after delivery.
3. For while-stocks-last or final sale items we cannot always supply the same size, colour or variant again.

Article 16 - Bundles, promotions and discounts

1. If you make use of a bundle promotion, volume discount, discount code or promotion, a return may affect the final discount.
2. If, because of a partial return, you no longer meet the conditions of the promotion, we may recalculate the discount.
3. Discount codes cannot be exchanged for money.
4. Promotions are not automatically combinable, unless this is clearly stated with the promotion.

Article 17 - Warranty

1. You are entitled to a sound product.
2. If a product does not meet what you may reasonably expect, we will look for a suitable solution such as repair, replacement, a discount, credit or a refund.
3. Do you have a problem with your order? E-mail us at info@novyre.nl with clear photos, your order number and a short explanation.
4. Normal wear and tear, incorrect washing, incorrect use or damage caused by your own actions are not covered by the warranty.

Article 18 - Washing instructions and use

1. Always follow the washing and care instructions for the product.
2. Lingerie, shapewear, swimwear and delicate fabrics must be treated with care.
3. We advise washing delicate products by hand or in a laundry bag on a suitable programme.
4. Do not use aggressive detergents, bleach or high temperatures, unless the care label allows this.
5. Damage caused by incorrect washing, drying, ironing, bleaching or improper use is not covered by the warranty.

Article 19 - Complaints

1. Do you have a question or a complaint? Then contact us at info@novyre.nl or via the chat button on the website.
2. We usually respond within a few hours and at the latest within 24 hours on working days.
3. Describe your complaint as clearly as possible and add photos, your order number and relevant information where necessary.
4. We try to resolve every complaint personally and reasonably.

Article 20 - Gift vouchers, credit and discount codes

1. Gift vouchers, credit and discount codes cannot be exchanged for cash.
2. If you have paid for an order wholly or partly with a gift voucher or credit, a refund may also be made in the form of new credit.
3. Discount codes are only valid within the stated promotional period and under the associated conditions.
4. We may refuse or correct any misuse of discount codes, promotions or technical errors.

Article 21 - Liability

1. Novyre is not liable for damage arising from incorrect use of products, incorrect washing, an incorrect choice of size, normal wear and tear or failure to follow instructions.
2. Novyre is not liable for indirect damage, consequential damage, loss of turnover or loss of profit, to the extent permitted by law.
3. Our liability is limited to the amount you paid for the product concerned.
4. This limitation does not apply in the event of intent or deliberate recklessness.

Article 22 - Force majeure

1. Sometimes we cannot fulfil an obligation, or cannot fulfil it on time, due to circumstances beyond our control.
2. By force majeure we mean, among other things, delays at suppliers, transport problems, customs delays, strikes, extremely busy periods at carriers, technical failures, government measures or pandemics.
3. If there is a case of force majeure, we will look for a reasonable solution.
4. If the force majeure situation lasts unreasonably long, you and Novyre may dissolve the agreement for the part that has not yet been performed.

Article 23 - Privacy

1. We process your personal data carefully and in accordance with the applicable privacy legislation.
2. We use your data among other things for processing your order, payment, shipping, customer service, returns, warranty, fraud prevention, legal obligations and marketing if you have given your consent for this.
3. You can find more information in our privacy statement.

Article 24 - Intellectual property

1. All texts, photos, videos, product images, logos, designs, brand names and other content of Novyre are the property of Novyre or are used with the permission of the rights holder.
2. You may not copy, distribute, edit or use this content commercially without the prior permission of Novyre.

Article 25 - Applicable law

1. Dutch law applies to every agreement between you and Novyre.
2. We always try to resolve disputes together first.
3. If we cannot reach a solution together, the dispute may be submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.