Shipping policy
Shipping at Novyre: fast, secure and reliable
We understand that you would like to receive your order as quickly as possible.
That is why we work with carefully chosen shipping partners and clear delivery times, so you know exactly where you stand.
Delivery times
Our collection is delivered in two ways:
1. Stock held in the Netherlands
• Shipped via PostNL or DHL.
• Netherlands: delivery within 1 to 2 working days.
• Belgium: around 7 working days.
• Other countries: delivery times vary by destination.
• Orders placed before 15:00 on a working day are usually dispatched the same day.
2. Less common sizes and exclusive colours
• These are made for you specially and shipped from our atelier in China.
• Sent by air freight, with a local postal carrier (such as PostNL or bpost) handling the final delivery.
• Average delivery time: 5 to 7 working days.
You always receive a shipping confirmation with a tracking link as soon as your order is on its way.
Shipping costs
European Union (including the Netherlands and Belgium):
• Free shipping on orders from €50
• Orders under €50: €3.95 shipping
United Kingdom and Switzerland:
• €19.95 flat rate, regardless of order value
We ship exclusively with reliable partners, so your order arrives safely and insured. Some delivery services take a photo of the delivery.
Order processing
Orders are usually processed within 24 hours.
During busy periods, such as holidays or promotions, this can take a little longer.
If an item has a different delivery time, this is always stated clearly on the product page.
Split deliveries
Your order may sometimes arrive in more than one parcel.
For example, when one of the products comes from our Dutch stock and another from our international warehouse.
In that case you receive several tracking links and separate deliveries, but of course without any extra shipping costs.
Problems with delivery
Has your parcel not arrived within the expected time, or has the tracking stopped updating?
Please contact us using the chat button at the bottom right of the website.
If that is not possible, send an email to info@novyre.nl.
Always include your order number so we can look into it with the carrier straight away.
Shipping confirmation and tracking
As soon as your order has been dispatched, you automatically receive an email with the tracking link.
This lets you follow the shipment right through to delivery.
It can sometimes take a few hours before the first tracking information appears.
Countries we ship to
We ship to:
• All 27 European Union countries, including the Netherlands, Belgium, Germany, France, Ireland, Italy, Spain, Sweden, Denmark, Greece, Croatia, Slovenia and Bulgaria.
• United Kingdom and Switzerland.
• A selection of countries beyond Europe, including Norway, the United States, Canada, Australia, New Zealand and Japan.
Not sure whether we deliver to your country? Get in touch via the chat and we will check it with you.
Damage or loss
All parcels are insured as standard until delivery.
If your order arrives damaged, take a photo within 48 hours and contact us via the chat or by email.
We always arrange a suitable solution.
Novyre ships with care, quality and transparency.
Every order is handled and checked with attention, so that you can count on fast and reliable delivery, wherever you order from.
