Not satisfied? No problem
We want you to be 100% happy with your purchase.
And if you are not? No problem.
- Returns or exchanges can be made within 14 days of receipt
- You arrange your return easily via your personal account
- Personal contact is always possible via WhatsApp
You arrange everything through your account. Log in via this link: https://account.novyre.nl
Not sure about size or fit?
Many returns arise from concerns about size, fit, or the feel of a product. Before you return your item, we'd be happy to discuss it with you.
Sometimes exchanging is a better solution and saves time and effort.
WhatsApp sizing advice? Click the WhatsApp icon on the right to ask a question.
Honest, practical and without sales talk.
Registering a return? Here's how it works
- Log in to your account via: https://account.novyre.nl
- Go to your order
- Choose between: Exchange for a different size or style / Return for a refund
- Briefly state the reason for return
- That's all.
After logging in
Once we have received and inspected your return:
- we process it carefully
- you get your purchase amount back within 7 working days
- the refund is made via the original payment method
After receiving your return
Once your return has been registered via your account:
- you automatically receive the shipping instructions
- you get a return address in the Netherlands
- you do not need a return label
You choose your own parcel carrier. Many customers use PostNL (letterbox or small parcel), even without printing.
What can you return?
You can return products that:
- Unworn and unwashed
- The original labels still attached
- Must be returned in the original packaging
We are happy to exchange products from competitions for store credit .
Where did your order come from?
Most orders
- Shipped from Dutch stock
- Delivery time: 1–2 business days
Less common sizes & exclusive colours
- Shipped from our manufacturer
- Average delivery time: ±7 working days
You can always return items to an address in the Netherlands. You never need to send anything abroad.
Frequently Asked Questions
I don't see a return button in my account yet. What should I do?
I don't see a return button in my account yet. What should I do?
Then your order is still administratively marked as in transit. Once it's marked as delivered, the return option will automatically appear.
Do I need to fill out a return form?
Do I need to fill out a return form?
No. Logging in through your account is sufficient.
Do I have to pay return costs?
Do I have to pay return costs?
You only pay the return shipping costs. We'll take care of the rest.
What if my order arrived damaged?
What if my order arrived damaged?
Send us a WhatsApp message with clear photos within 48 hours . We'll resolve this quickly and efficiently.
Need help?
We are happy to help you personally.
WhatsApp: 013-5915946
E-mail: info@novyre.nl
Instagram: @novyre.nl
