Frequently Asked Questions
Order
How do I place an order?
How do I place an order?
Ordering from NOVYRE is easy:
- Select the product, select size and color
- Add it to your cart
- Enter your shipping and payment information
- Complete your order
You will immediately receive a confirmation by email.
Can I change or adjust my order?
Can I change or adjust my order?
We process orders quickly. Would you like to change something? Please contact us via WhatsApp as soon as possible.
If your order has already been shipped, we can unfortunately no longer change or cancel it.
How do I know if my order has been confirmed?
How do I know if my order has been confirmed?
After completing your order, you will always receive a confirmation email.
Didn't receive an email?
- Please check your spam folder.
- Or feel free to send us a WhatsApp message
Shipping
What are the shipping costs?
What are the shipping costs?
- Netherlands & Belgium: free shipping over €50, below that €3.95
- International: Shipping costs are automatically calculated at checkout
What is the delivery time?
What is the delivery time?
- Stock products: 1–2 working days
- Exclusive colours or pre-orders: on average 7 working days
As soon as your order has been shipped, you will receive a track & trace by email.
Which shipping parties do we ship with?
Which shipping parties do we ship with?
We ship with PostNL and DHL, safely and insured.
Returns & Exchanges
How can I return or exchange an order?
How can I return or exchange an order?
You can easily arrange returns or exchanges via your account or by sending us a message.
- No forms
- No hassle
Please contact us via WhatsApp and we will immediately send you the return instructions.
How quickly will I get my money back?
How quickly will I get my money back?
Once we have received and checked your return, we will refund the amount within 7 working days via the original payment method.
How can I exchange?
How can I exchange?
Would you like to exchange for a different size or colour?
Register your exchange at account.novyre.nl. We send the right size free of charge; you return the original afterwards.
No forms, no extra costs on the exchange.
Product information
What sizes are available?
What sizes are available?
Available sizes depend on the model:
- Luma Contour: S to XXL
- Luma Forma 2.0: XS to 3XL+, 13 sizes including the Plus half-sizes (S+, M+, L+, XL+, XXL+, 3XL+)
- Luma Forma Classic: S to 3XL
On each product page you will find a size chart to help you choose the right size.
Still unsure? We're happy to help you via WhatsApp.
What material are the products made of?
What material are the products made of?
Our bras are seamlessly knitted from a nylon and elastane blend. The composition differs per model:
- Luma Contour: 85% nylon, 15% elastane
- Luma Forma 2.0: 92% nylon, 8% elastane
- Luma Forma Classic: 54% nylon, 46% elastane
These fabrics are breathable, stretch with you and are suitable for everyday wear. The exact composition is listed on every product page under Material & Fit.
Are your products hard-wearing?
Are your products hard-wearing?
Yes. We produce deliberately and in small runs,
work with fixed ateliers and choose materials that keep their shape and last.
Payment & Security
What payment methods do you accept?
What payment methods do you accept?
At NOVYRE you always pay securely. Which methods you see depends on the country you order from; at checkout you will see exactly what is available to you.
Available almost everywhere:
- Credit card (Visa, MasterCard, American Express)
- PayPal
- Apple Pay & Google Pay
- Shop Pay
Depending on your country, local methods are added, such as iDEAL in the Netherlands, Bancontact in Belgium and Klarna (pay later) in the Netherlands and Belgium.
Is paying at NOVYRE safe?
Is paying at NOVYRE safe?
Yes. All payments are processed through trusted payment providers
and are secured with SSL encryption.
Is your question not listed here?
Then please contact our customer service via:
WhatsApp (preferred): 013 591 5946
Email: info@novyre.nl
Instagram: @novyre.nl
