Frequently Asked Questions
Frequently Asked Questions (FAQ) – Novyre
Do you have a question about our products, orders, or shipping? Below you'll find the most frequently asked questions. Is your question not listed? Feel free to send us a WhatsApp message via 0135915946
1. Orders
How do I place an order?
- Select the desired product and select size and color.
- Add to your cart.
- Enter your shipping and payment information.
- Confirm your order – you will immediately receive a confirmation email.
Can I change or cancel my order?
We process everything quickly. Need to change something? Contact us directly via WhatsApp . If your order is already on its way, unfortunately, changes can't be made.
How do I know if my order has been confirmed?
You'll always receive a confirmation email. Didn't receive one? Check your spam or send us a WhatsApp message.
2. Shipping and Delivery
What are the shipping costs?
- Always free shipping within the Netherlands & Belgium
- International: Shipping costs are automatically calculated at checkout
What is the delivery time?
- Stock products: 1-2 business days
- Exclusive colours & pre-orders: 7 working days
You will receive a track & trace as soon as your package has been shipped.
Which couriers do you ship with?
We ship quickly and insured with PostNL and DHL.
3. Returns and Exchanges
How do I return something?
No forms. No hassle. Just message us via WhatsApp and tell us what you want to return. We'll send you the return instructions right away.
How quickly will I get my money back?
After receiving your return, we will transfer the amount to you within 7 working days.
Can I exchange?
Want to exchange your item? Return it and place a new order. This way, you'll have immediate clarity and certainty about availability.
4. Product information
What sizes do you have?
Our collection is available in sizes XS to XXL. Consult the size chart on the product page for your perfect fit.
What materials are your products made of?
Our fabrics are carefully selected: modal, bamboo, and soft cotton blends. Comfortable, breathable, and sustainable.
Are your products sustainable?
Yes. We work with small studios, produce consciously, and use durable materials.
5. Payment & Security
What payment options do you offer?
- iDEAL
- Credit card (Visa, MasterCard, AMEX)
- Klarna (Pay Later)
- PayPal
- Apple Pay / Google Pay
Is paying with you safe?
Absolutely! You pay through trusted providers, and your data is secured with SSL encryption.
6. Customer service
How do I get in touch?
- 📲 WhatsApp (preferred): 0135915946
- 📧 E-mail: info@novyre.nl
- 📸 Instagram: @novyre.nl
We usually respond within a few hours – at the latest within 24 hours.
Can't find your question here? Feel free to message us. We're always here to help.
📍View our collection
