Exchanges & Returns
Returns or exchanges at Novyre – simple, fair and hassle-free
We want you to be 100% satisfied with your purchase.
Still not completely happy? No problem. At Novyre, you can easily arrange your exchange or return online through our customer portal:
No forms, no detours – just clear and fast.
Not sure about the size?
We are happy to help you get it right the first time.
You'll find a sizing tool on the product page of our bras that will help you determine the best fit in just one minute.
Are you having trouble or would you like us to take a look with you?
Click the chat button in the bottom right corner of the website. We'll respond quickly and provide personalized advice on size and fit.
Exchange or return – how it works
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Sign up via https://account.novyre.nl
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Select the items you wish to exchange or return
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Choose whether you want to receive a different size or request a refund
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Follow the instructions you will receive directly by email
We recommend choosing exchange .
The correct size is usually delivered within two working days .
You can keep your current items for a while; once everything is in order, just return the ones that don't fit.
Shipping and handling
You can choose a shipping service yourself, such as PostNL, DHL or bpost.
For the Netherlands we recommend PostNL Small Package €5.95 .
For Belgium, bpost or PostNL Belgium is often the cheapest (average €7.95).
Once we have received and inspected your return, we will refund the purchase amount within 7 days or confirm the exchange.
What can you return?
You can return your order if the product:
• Unworn, unwashed and in original condition
• All labels still contained
• In the original packaging
Received a product from a contest? We'd be happy to exchange it for store credit.
Delivery and origin
Our collection consists of two types of delivery:
• Dutch stock – delivery within 1 to 2 working days
• Less common sizes and exclusive colours – delivered from China via YunExpress, with local post as final delivery
All returns are always processed in the Netherlands. You never have to ship anything abroad.
Frequently Asked Questions
Do I need to fill out a return form?
No, everything is done digitally via https://account.novyre.nl .
Do I have to pay return costs?
Only the shipping costs for returns.
When exchanging an item, we will cover the shipping costs of the new item.
When will I get my money back?
Within seven days after your return has been received and approved by us.
What if my order arrived damaged?
Send a message within 48 hours using the chat button in the bottom right corner , along with a photo of the problem. We'll always resolve it promptly.
Contact
Chat: via the button at the bottom right of the website ( the fastest way )
E-mail: info@novyre.nl
Instagram: @novyre.nl
Ordering from Novyre means trust, style and service.
No fine print. No complicated procedures.
Only beautiful products, honest service and personal attention.
