Frequently Asked Questions
Order
How do I place an order?
How do I place an order?
Ordering from NOVYRE is easy:
- Select the product, select size and color
- Add it to your cart
- Enter your shipping and payment information
- Complete your order
You will immediately receive a confirmation by email.
Can I change or adjust my order?
Can I change or adjust my order?
We process orders quickly. Need to make a change? Please contact us via WhatsApp as soon as possible .
If your order has already been shipped, unfortunately we can no longer change or cancel it.
How do I know if my order has been confirmed?
How do I know if my order has been confirmed?
After completing your order, you will always receive a confirmation email.
Didn't receive an email?
- Please check your spam folder.
- Or feel free to send us a WhatsApp message
Dispatch
What are the shipping costs?
What are the shipping costs?
- Netherlands & Belgium: always free shipping
- International: Shipping costs are automatically calculated at checkout
What is the delivery time?
What is the delivery time?
- Stock products: 1–2 business days
- Exclusive colours or pre-orders: average 7 working days
As soon as your order has been shipped, you will receive a track & trace email.
Which shipping parties do we ship with?
Which shipping parties do we ship with?
We ship with PostNL and DHL , safe and insured.
Returns & Exchanges
How can I return or exchange an order?
How can I return or exchange an order?
You can easily arrange returns or exchanges via your account or by sending us a message.
- No forms
- No hassle
Please contact us via WhatsApp and we will immediately send you the return instructions.
How quickly will I get my money back?
How quickly will I get my money back?
Once we have received and inspected your return, we will refund the amount via the original payment method within 7 working days .
How can I exchange?
How can I exchange?
Would you like to exchange for a different size or color?
We will then ask you to return the item and place a new order yourself .
This way you immediately have clarity about availability and delivery.
Product information
What sizes are available?
What sizes are available?
Our collection is available in sizes XS to XXL .
On each product page you will find a size chart to help you choose the right size.
Still unsure? We're happy to help you via WhatsApp.
What material are the products made of?
What material are the products made of?
We use carefully selected materials, such as:
- Modal
- Bamboo
- Soft cotton blends
These fabrics are breathable, comfortable and suitable for everyday wear.
Are your products sustainable?
Are your products sustainable?
Yes. We produce consciously and in small quantities,
working with permanent studios and choosing materials that last a long time.
Payment & Security
What payment methods do you accept?
What payment methods do you accept?
You can pay safely at NOVYRE with:
- iDEAL
- Credit card (Visa, MasterCard, AMEX)
- Klarna (pay later)
- PayPal
- Apple Pay & Google Pay
Is paying at NOVYRE safe?
Is paying at NOVYRE safe?
Yes. All payments are processed through reliable payment providers.
and are secured with SSL encryption .
Is your question not listed here?
Please contact our customer service via:
WhatsApp (preferred): 013 591 5946
E-mail: info@novyre.nl
Instagram: @novyre.nl
